Please find frequent asked questions from following. If you cant find your answers, please go to our support center and submit a ticket to support team.
I want to play, what do I do? Show
Follow three steps.
1.Register your account at sign up page, make sure your email address is correct, it’ll be used for your password retrieving too.
2.Login your account to salagames.com
3.For browser games, click the start button to play. For mobile games, download the game from market, and play with the game client.
How can I change my password?Show
To change your password, please login your account first, then goto the account center, choose change password. Type your old password once and new password twice to change your password.
I forgot my password, what should I do? Show
Click the forget password? Link on your sign up box. You’ll need to fill in your email(account) to retrieve password. So please make sure you register with correct email, or your password can not be retrieved.
Do I need to pay for playing any game from Sala Games? Show
There will be no charge to download and play any game. All games operated by us will remain Free to Play.
Then how do you make money? Show
We have an item mall/shop system in-game that will sell useful items for money. Buying from the mall is optional.
How do I purchase items from the Item Mall/Shop? Show
To purchase items in game, you need to buy our in game gold first. Click the purchase button in game and follow the steps to buy in game gold.
Is it safe to purchase?Show
Yes. We partner with reputable payment providers such as PayPal to provide a safe and secure purchasing experience.
I’ve already purchased game gold, why I didn’t get it in game? Show
For some payment providers, payment order maybe processed slower. You can send your account info to our customer support email so we can add your gold manually. If a payment was processed 24 hours later, we’ll give you 10% gold as compensation.
Is it safe to purchase?Show
Yes. We partner with reputable payment providers such as PayPal to provide a safe and secure purchasing experience.
I cant play your games on browser? Show
Most of our browser games require latest version flash installed. You can download the latest version flash at download address.
I cant play your games on mobile? Show
Please make sure you download our game client first. Most our mobile games require internet access so please make sure your 3g or wifi is working. For android devices, please upload your android OS to latest version.
